Frequently Asked Questions

Everything you need to know about your e.l.f. beauty haul.

Are e.l.f. Cosmetics products cruelty-free and vegan?

Yes, we are 100% cruelty-free and vegan worldwide. We do not test on animals, and our products do not contain any animal-derived ingredients.

How much does shipping cost within Australia?

We offer standard shipping for $8.95, or free standard shipping on all Australian orders over $50. Express shipping options are also available at checkout.

What is your return policy?

We want you to love your glow! If you are not satisfied with your purchase, you can return unused products in their original packaging within 30 days of delivery.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Buy Now Pay Later options including Afterpay and ZipPay.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.

Are your products safe for sensitive skin?

All e.l.f. products are formulated to be kind to your skin and are 100% free from phthalates, parabens, nonylphenol ethoxylates, triclosan, triclocarban, and hydroquinone.