Returns & Exchanges

At e.l.f. Cosmetics Australia, we want you to love your beauty haul; if you are not completely satisfied with your purchase, you can return your items within 30 days of delivery.

1

Contact Support

Reach out to our customer service team with your order number and details of the products you wish to return to receive a Return Authorization.

2

Package Your Items

Ensure the products are in their original, unused condition and securely pack them in the original shipping box to prevent damage during transit.

3

Ship the Return

Affix the provided return label or address the package to our warehouse, then drop it off at any Australia Post location.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing